And the award goes to...

This blog may be dedicated to the search for the easy life, but once in a while, you just have to congratulate someone on just how hard they've worked to make their own lives that little bit harder.

Take for example, an unnamed client of ours; we send them an e-mail, asking how they would like the wording changed on a webpage, and for convenience, we attach a screenshot of the page in question, so that they're clear on which page we're referring to. Now for most people, the following steps would seem reasonable:

1. Read the e-mail, look at the attached image.
2. Send a reply, containing the wording and a description of where the words should appear.

However, to our client, the following steps seemed far more logical:

1. Read the e-mail, and print out the attached image.
2. Scrawl the wording in the desired position on the printout.
3. Scan in the printout.
4. Convert the scanned image into a PDF document.
5. Reply to the e-mail, attaching the PDF.

After a good minute of stunned silence and awe, I feel this is worthy of the award for "Making life that little bit harder".