Cautionary Tales

Most readers of this blog will know that I try to avoid the rants too much, and nearly always avoid the cursing, but today I'm making an exception because I feel it justifies it.

As many will know, I made a short trip over to Chicago a few weeks ago, and had a great time. While over there, I was also asked to buy a couple of iPod nanos from the Apple stores for friends as gifts, making the most of the favorable exchange rate we've got at the moment.

The problem started at the airport on the return flight; when checking in my luggage I was told by the staff that I had to remove the lock from my suitcase when leaving it with them for the security inspection, which seemed reasonable enough, as it should be safe, being with security.

When I got home, I found that the two iPod nanos had been removed from my suitcase, and so contacted British Airways who suggested I write to them and they'd look into the matter for me. That seemed reasonable, and I was optimistic that they'd be reimbursing my for the stolen items.

Today, I received a letter from BA, informing me with the usual grating "we're sorry for your inconvenience" and "we appreciate how you feel", that they are not responsible for the loss and will not reimburse me. Now I have to ask, what the fuck?! They were in BA's possession from the moment I dropped them off to the moment I picked them up, so how the hell is it not their responsibility??

So I thought fine, I've got travel insurance, I'll just reclaim it with them. After a call to the claims line, they were only too happy to help until I said that it was two iPod nanos that were stolen. Apparently electronic equipment is not covered. So what damn use is that?! Reading the small print on my 24 page terms and conditions, I also found the following section of exclusions:

antiques, any property held or used for any business or professional purposes, bicycles, binoculars, bonds, coupons, documents of any kind, money, securities, stamps, or travellers cheques, camcorders, cassettes and cassette players, cellular or mobile phones, compact discs and compact disc players, computer and telecommunication equipment of any kind, computer games, contact or corneal lenses, diving equipment, furs, musical instruments, radios, spectacles, sunglasses, tape recorders, television sets, video equipment, video games.

So after that, what's left that's really worth covering?? So thank you Go Travel, for providing me with a travel insurance that is effectively useless for loss or theft.

In a last ditch attempt, I remembered that anything bought on my credit card is covered by an insurance against loss or theft, and so quickly called up Tesco Finance. After navigating the maze of phone options, many of which resulted in me being cut off, I finally reached the assistant who said yes, all items over £25 purchased on the card are covered and can be compensated. Oh, but I bought them outside the UK. That's not covered. Assholes.

So here I am, £200 out of pocket, and thoroughly pissed off with British Airways, Go Travel and Tesco Finance. There is another letter on it's way to BA in one last attempt to get them to change their mind, but I'm not holding my breath. Still, you never know, it's almost Christmas, the season of miracles, so perhaps there will be a happy ending yet...